Public-facing contact in the UK public sector operates under a constraint commercial organisations rarely face: the person ringing usually has nowhere else to go. A dissatisfied broadband customer switches. A council tax payer, a housing association tenant, a benefits claimant…

A strong resume should do more than list your responsibilities. It should show what you actually accomplished. One of the easiest ways to make your resume more convincing is by using numbers. Numbers give employers something concrete to understand. Instead…